Frequently Asked Questions
Everything you need to know about shopping with MyVet.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters, along with fit notes (e.g., 'runs small' or 'oversized') to help you find your perfect match.
What is MyVet's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label. Please note that intimate apparel and final sale items are non-returnable.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner. You will receive a tracking number via email as soon as your order ships.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Are your materials sustainably sourced?
At MyVet, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel. You can find specific material details on each individual product page.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. You have a 30-minute window after placing an order to request a cancellation via our customer support chat. After that, the order cannot be modified.